Refund Policy

Every website is $0 upfront: you pay only after it has been delivered. That means you see and approve your site before any payment is due. This policy explains how that works and how refunds apply.

1. You pay only after delivery

You pay nothing to get started. We build your website first and present it to you. Payment is due only once the site has been delivered, so if the build is not what was agreed, you can ask us to put it right before you pay. You are never charged before you have seen your website.

2. Paid services and our guarantee

If you choose an ongoing or add-on service, such as SEO, marketing, branding, add-on apps or our Concierge service, and you are not happy with it, you can request a refund within 30 days of your purchase. We want you to feel confident with no risk.

3. How to request a refund

Email support@zerodollarwebsite.com from the address on your account, tell us which service you would like refunded, and a short note on why. We will reply and confirm the next steps.

4. What we cannot refund

A few costs are paid out to third parties as soon as you buy and cannot be returned to us, so they fall outside the guarantee:

• Domain name registrations and renewals
• Advertising spend already placed on platforms at your request
• Third-party fees and subscriptions paid on your behalf
• Custom work that has already been completed and delivered

Where part of a service has been delivered, we may issue a partial refund for the part not yet provided. We will always explain this clearly before finalizing anything.

5. How refunds are processed

Approved refunds are returned to your original payment method. Once approved, refunds are usually processed within a few business days, though your bank or card provider may take a little longer to show it.

6. Contact us

Any questions about refunds? Email us at support@zerodollarwebsite.com and we will be glad to help.